Frequently asked questions about shipping and delivery.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. If you do not receive your order confirmation within a few minute
For all other customers, we offer free standard shipping for orders above $100, otherwise for non Amazon Surf Crew members Shipping will cost $14.99. Amazon Surf Crew members get free returns. Non-loyalty customers return at their own expense. Please
We are pleased to offer free shipping and returns for Amazon Surf Crew members. For all other customers, we offer free shipping for orders above $100.
No, unfortunately, not at this stage. We offering shipping within New Zealand only.
Your order may be split into several parcels as we dispatch from multiple warehouses. If this is the case for your order, you should receive multiple tracking numbers via your shipment notification email.
International Customs Charges Information for New Zealand. Imports over NZD $199.00 will generally incur customs and import taxes in New Zealand. This also includes separate orders arriving at NZ customs the same day. Boardriders has no control over
We Currently do not offer a 'Click & Collect' or in-store collection service. Orders can only be shipped from our warehouse, via courier, to your chosen delivery address.